COMPANY POLICY DOCUMENTS

ENVIRONMENT POLICY STATEMENT

Capital Cleaning affirm that the protection of the environment is central to the development of quality services, products, standards and practices throughout the Company.

To achieve this central aim we have ensured that all of our suppliers use a formal system of quality practices which meet the standards specified by BS5750 and other European standards which control and monitor the production of azardous waste and effluent.

We are committed to the implementation of environment protection policies as prescribed by government legislation and to promote as applicable the recommendations of National and International environment commissions.

Adherence to this policy is mandatory to all employees and suppliers and is approved and endorsed by the company directors.

 

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EQUAL OPORTUNITIES POLICY

1. Statement of Intent
The company directors are committed to the principles of equal opportunities and eliminating discrimination in every aspect of the work of the company. We will strive to ensure that no individual or group is treated more or less favourably than others on grounds of ethnic origin, nationality, age, disability, gender, sexual orientation, race or religion.It is our express intention to comply completely with all legislation related to equal opportunities both to protect the company and to ensure that the culture, philosophy and processes within the organisation are free from bias.

2. Main Principles
We will endeavour to manage all company activities in a way that is free from bias. Those who make decisions regarding staff appointments will be required to be aware of this policy and its practical implications for selection and appointments. Data about appointment processes will be gathered to assist and help improve those processes. We will ensure that all staff are aware of this policy and their responsibility to
abide by it. We will not tolerate acts of unlawful discrimination and all complaints or incidents of such alleged behaviour that are within our remit will be treated with necessary confidentiality and investigated, and appropriate action taken.

3. Review
We will review aspects of this policy as necessary and the whole policy will be reviewed every three years.

 

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HEALTH & SAFETY POLICY STATEMENT

The company is committed so far as is reasonably practicable to providing and maintaining in and around its premises and vehicles a safe environment free from actual and potential hazard and to prevent accidents and cases of work related illness to its employees, customers, suppliers and members of the general public. This commitment is to be achieved by the following means:
• Through consultation with our employees on matters affecting their health and safety.
• By providing and maintaining safe plant and equipment.
• By ensuring safe handling and use of substances.
• By providing information, instruction and supervision for employees.
• By providing training and ensuring all employees are competent to do the tasks given to them. It is the intention of the company to keep the above statement under review and to revise it as necessary in the light of experience and the evolving of legislation and good practice.

 

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QUALITY STATEMENT

We provide the solution for your cleaning problems. Our trained and motivated staff are committed to providing a high quality service by responding to the needs of our clients.

Capital is committed to the search for excellence, to bringing innovative products and services to the market place and the total satisfaction of our customers requirements. We strive to be an efficient supplier and to offer our customers a prompt, courteous and effective delivery service. We seek to handle and deliver products and services in a manner that is not detrimental to the Environment or to the Health and Safety of our staff, our customers,
and the general public both inside and outside our facilities. The Company's objective of consistent high quality performance is met by mandatory adherence to procedures, through staff training and the development of personal
responsibility for all employees, together with the provision of adequate resources. The Capital quality policy is based on the following four principles:

1. The Company is responsible for reviewing our service provision processes, identifying the potential for errors and taking the necessary action to eliminate them; ensuring that tasks are completed in the most cost effective and timely manner for the benefit of all our customers.
2. The directors are charged with the provision of an ongoing staff training and development programme so that the quality policy is understood, implemented and maintained at all levels within the Company.
3. To further ensure that the policy is successfully implemented, Capital staff members will be personally responsible for fully identifying customer requirements, and ensuring that the correct procedures are followed to meet those requirements.
4. All personnel are responsible for ensuring that when mistakes are made, they are recorded and rectified quickly, and are not repeated. Our quality goals are achieved through:

• A strong management commitment to quality.
• Recruitment and retention of high calibre, experienced, well trained staff.
• Appropriate documented processes, procedures and controls.
• An ethos of continual improvement and challenge.
• Meeting all necessary legal and regulatory requirements.